Help Centre
Frequently Asked Questions
Find clear answers to the most common questions about our chimney services, inspections, and safety procedures.
We provide fully insured chimney sweeping, CCTV chimney inspections, bird nest removal, and professional certification where applicable. Our goal is to ensure your chimney system operates safely, efficiently, and in full compliance with best practice standards.
It is generally recommended to have your chimney swept at least once a year. If you use your stove or fireplace frequently, especially during colder months, more regular sweeping may be required to maintain safety and efficiency.
Yes. Even if the chimney is used rarely, soot, debris, moisture, and even bird nests can build up over time. An annual inspection or sweep is still recommended for safety.
We service wood-burning stoves, multi-fuel stoves, open fireplaces, and other solid fuel appliances. We also carry out inspections and maintenance for residential and commercial systems.
A standard chimney sweep usually takes between 30 to 60 minutes, depending on the condition of the chimney and the type of appliance.
Yes. We use professional CCTV camera systems to inspect the internal condition of your chimney flue, helping identify blockages, damage, or hidden issues.
Yes. We safely remove bird nests and any related debris from chimneys. A follow-up inspection is often carried out to ensure the flue is fully clear and safe to use.
Emergency callouts are prioritised based on urgency and availability. We aim to attend as quickly as possible, usually within 48 hours, depending on your location and the severity of the issue.
We cover a wide service area for residential and commercial clients. Availability may depend on your exact location, so please contact us to confirm coverage.
We accept both cash and card payments. Payment is typically made after the service has been completed.